The comprehensive WMF service maintenance agreement includes two preventative maintenance services per annum - one major and one minor service to ensure continuous protection of your WMF coffee machine. Only one annual WMF preventative maintenance service is required and included in the contract for the WMF1200S.
Where required, a boiler inspection is included in the annual preventative maintenance service. Please note that WMF can only facilitate the physical work of the boiler inspection. It is the customer’s responsibility to arrange for a competent person to attend the inspection and to issue the statutory examination report. If the boiler inspection falls outside of the preventative maintenance, additional charges apply.
The WMF service maintenance agreement also includes all callouts, parts & labour cost for repair visits with a response time within 24 hours, 7 days per week. Further, the annual agreement cost is irrespective of machine options.
What is excluded?
In general, our auxiliary units e.g. milk chillers are not covered under our service maintenance agreements. Further, please note that that misuse and abuse e.g. lack of cleaning is not covered either. Please be aware that machine specific brew count limitations apply and that supplements like water filters and cleaning chemicals are not included in the agreement cost. Please refer to our annual service maintenance agreement terms and conditions for more details.